The Royal Insurance Corporation of Bhutan Limited (RICBL) introduces MyRICB Mobile Application for providing better customer service to our valued clients. Through the use of this app our customers can avail services such as viewing business with us, renewing insurance policy, repayment of loans and other services.

This is to disseminate information to our customer vis-a-vis end user of this app regarding our policies on collection, usage and disclosure of consumer personal information by Royal Insurance Corporation of Bhutan Limited.

While using the mobile application service, RICB may require you to provide certain personal identifiable information for authentication purpose. The information that we collect will be processed and used for providing and improving our services.

Personal identifiable information collected during initial registration in the RICBL app includes but not limited to your name, citizenship identity card number/passport number, email address, mobile number, and gender. The above stated information will be processed and used for providing following services. • To provide information about us and our services. • To view your business details with us such as life insurance policy, general insurance policy, annuity scheme and loan. • To pay your life insurance premium, deferred annuity premium and loan installments, as well as to pay on behalf of others (families, relatives and friends) • To view and download your reports such as loan statements, private provident fund statement, group insurance scheme memo. • For providing advertisements on our new products and services • For providing and/ or improving any other additional services. • For any internal and/ or external research and development activities.

In addition to these terms and conditions mentioned herein there are other terms and conditions such as insurance policy wordings and credit agreements that govern the collection, use and disclosure of your personal information which shall be read in conjunction with this Privacy Policy.

RICBL will not disclose your personal information to anyone without your permission unless: • We are required to do so by law; or, • We are required by order of the court of law; or, • It is in the public interest to do so; or, • It is necessary to protect our rights.

While RICBL strive to protect and safeguard your personal information but be advised that we cannot guarantee absolute security of your information from unlawful interception and access by unauthorized third parties. Therefore, while subscribing to our service, you acknowledge that we do not accept responsibility or liability of whatsoever nature for the confidentiality, security or integrity of your personal information in connection with its transmission over the internet.

This service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by RICBL. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

In future we may require employing third-party companies and individuals due to the following reasons: • To improve our services; or, • To perform service-related services; or, • To assist us in analyzing how our service is used. In carrying out the above task or assignments on behalf of RICBL, third parties may have access to your personal information. However, we will ensure that they do not disclose or use the information for any other purposes.

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on our website. These changes are effective immediately after they are posted on this page.

By downloading or using the app, all the terms and conditions stated herein will automatically apply once you click the ‘ACCEPT’ button – you should make sure that you read them carefully before using the app. We are committed to ensure that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. The following are the terms and conditions governing the usage and operations of the app: • You can only use RICB app to transact for your insurance policy or loans against your login ID. You can also pay insurance premium/loans of your families, relatives or friends only after confirming the details displayed in the app. RICB will not be liable for any errors and omissions. • You must follow the prescribed authentication procedures and security measures required for transactions. • You are responsible for all transactions carried out with your login ID and associated password. You are, therefore, strongly advised not to reveal or share your login credentials and/or password to any other person or entity through any medium. • RICB is not responsible for any loss resulting from your violation of the terms and conditions and/or your non-compliance with the prescribed operating procedures. You also agree to indemnify RICB for any loss caused by such violation. • You agree and confirm that you will not use RICB’s name and its services for any illegal/ unauthorized purpose or in any manner inconsistent with the terms and conditions and RICB shall not be liable for such act whatsoever. • You understand, agree and confirm that RICB does not guarantee the successful completion of all transactions. RICB is not responsible for loss caused by delay, failure or non-availability of app services. • RICB reserves the right to add, change and/or alter these terms and conditions governing the use and operation of RICB app whenever deemed necessary. Any change or amendments shall be notified by RICB on its website. Such notice shall have the same effect as a notice served personally.

a) This Privacy Policy document and any non-contractual obligations/claims arising out of this terms and conditions shall be governed by/and construed in accordance with the laws of the Kingdom of Bhutan.

b) Any controversy or dispute arising out of or relating to the terms and conditions covered in this policy documents shall be resolved by mutual agreement of the Parties through direct negotiation.

c) Notwithstanding above provisions, in the even the dispute cannot be resolved by mutual agreement or negotiated settlement the court of competent judication in Bhutan shall have an exclusive jurisdiction to hear and decide the matter. Downloading and use of RICB’s mobile app software for viewing your business detail, renewing insurance policy, repayment of loans and other services constitutes unconditional acceptance of all the terms and conditions given at www.ricb.bt